08:45 - 09:30 | |
09:30 - 09:45 | |
09:45 - 10:20 | AS Watson (Kruidvat, ICI Paris XL, Trekpleister) |
10:25 - 10:55 | |
10:55 - 11:35 | PostNL | BrandMR | Klantenservice Federatie | Talkdesk & Odido | Delta Fiber & AssistYou | Universiteit Utrecht |
11:35 - 12:20 | Convocat | Zendesk | Rabobank | VodafoneZiggo |
12:20 - 13:20 | |
13:20 - 14:05 | Rabobank |
14:05 - 14:45 | DDM Consulting | The Data Lawyers | Achmea & Centraal Beheer | YouShouldAsk.ai & Dierapotheker.nl |
14:45 - 15:05 | |
15:05 - 15:45 | Studio Winegum & Remeha | Conversation Design Institute | AudioCodes | NS | Xdroid |
15:50 - 16:30 | Steven van Belleghem |
16:30 - 16:40 | |
16:35 - 17:35 | |