08:45 - 09:30 | |
09:30 - 09:45 | |
09:45 - 10:25 | AS Watson (Kruidvat, ICI Paris XL, Trekpleister) Keynote |
10:25 - 10:55 | |
10:55 - 11:35 | Universiteit Utrecht Kennissessie | PostNL Case | Talkdesk & Odido Kennissessie | Klantenservice Federatie Roundtable | DELTA Fiber & AssistYou Case | BrandMR Case |
11:40 - 12:20 | Zendesk Kennissessie | Rabobank & Deepdesk Case | Achmea & Centraal Beheer Case | Convocat Kennissessie | Seamly & Infomedics Case |
12:20 - 13:10 | Netwerken & pauze |
13:20 - 14:05 | Rabobank Keynote |
14:05 - 14:45 | DevRev Kennissessie | DDM Consulting Roundtable | YouShouldAsk.ai & Dierapotheker.nl Case | VodafoneZiggo Case | The Data Lawyers Kennissessie |
14:45 - 15:05 | |
15:05 - 15:45 | Studio Winegum & Remeha Case | Xdroid Kennissessie | NS Case | AudioCodes & Co-Founder & Host Botrepreneur Roundtable | Conversation Design Institute Kennissessie |
15:50 - 16:30 | Steven van Belleghem Keynote |
16:30 - 16:35 | |
16:35 - 17:35 | |