08:45 - 09:30 | |
09:30 - 09:45 | |
09:45 - 10:20 | AS Watson (Kruidvat, ICI Paris XL, Trekpleister) Keynote |
10:25 - 10:55 | |
10:55 - 11:35 | PostNL Case | BrandMR Case | Universiteit Utrecht Kennissessie | Klantenservice Federatie Roundtable | Delta Fiber & AssistYou Case | Talkdesk & Odido Kennissessie |
11:35 - 12:20 | Rabobank Case | VodafoneZiggo Case | Convocat Kennissessie | Zendesk Kennissessie |
12:20 - 13:20 | Netwerken & pauze |
13:20 - 14:05 | Rabobank Keynote |
14:05 - 14:45 | Achmea & Centraal Beheer Case | The Data Lawyers Kennissessie | YouShouldAsk.ai & Dierapotheker.nl Case | DDM Consulting Roundtable |
14:45 - 15:05 | |
15:05 - 15:45 | Conversation Design Institute Kennissessie | Studio Winegum & Remeha Case | AudioCodes Roundtable | NS Case | Xdroid Kennissessie |
15:50 - 16:30 | Steven van Belleghem Keynote |
16:30 - 16:40 | |
16:35 - 17:35 | |